Shipping & Orders

1. Order processing

Orders are prepared once payment is approved. You will see an order confirmation page immediately after a successful checkout, and the payment provider emails your receipt to the address you entered there.

If you do not receive a confirmation, contact us before ordering again so we can check whether the order went through.

2. Delivery

We currently confirm delivery arrangements for your location individually. Destinations, charges and expected delivery times are agreed with you before dispatch — contact us before ordering if you need these details confirmed in advance.

Delivery estimates are given in good faith but can be affected by carriers and customs. Risk in the goods passes to you on delivery.

3. Charges

The checkout page shows the amount you are asked to pay before you confirm it. If any delivery charge applies, it is confirmed with you before dispatch, and you are free to cancel if the total is not what you expected.

4. Changes, cancellations and problems

If you need to change or cancel an order, contact us as soon as possible and we will do our best to help before dispatch. Once an order has been sent, the rights described in our Returns & Refunds page apply.