Returns & Refunds

1. Changing your mind (14-day right)

If you are a consumer in the UK or the EU, you can cancel a distance purchase within 14 days of receiving your order, without giving a reason. You then have a further 14 days to send the goods back.

To cancel, tell us clearly before the 14 days are up — an email or phone call with your name and order details is enough. You can also use the contact form on our home page, mentioning a return or refund in the subject line. We will confirm in writing and tell you where to send the item.

The right to cancel does not apply to goods made to your specification, or to items sealed for hygiene reasons once the seal is broken. If you are unsure whether your item falls into one of these categories, ask us before ordering.

2. Condition of returned items

Please handle the goods as you would in a shop. Items should come back unused, in their original packaging and with any hygiene seal intact. You are responsible for any loss in value caused by handling beyond what is needed to check the item.

Return postage: we will confirm who arranges and pays for the return when you contact us, before you send anything. Keep proof of posting until your refund is complete.

3. When and how you are refunded

Once we receive the returned item — or you show us you have sent it — we refund the price you paid for it, using the same payment method you used at checkout. Refunds are started within 14 days of receiving the item or your proof of return.

The money is released by us straight away; how quickly it appears depends on the payment provider and your bank, which we cannot control. If your order has not arrived or is late, contact us and we will look into it before you cancel.

4. Faulty, damaged or wrong items

If an item arrives damaged, faulty or is not what you ordered, contact us as soon as possible with your order details and a photo where useful. We will arrange a replacement or a refund, and you will not be asked to pay return postage for a faulty item.

Your statutory rights for faulty goods last longer than 14 days and are not affected by anything on this page.

5. How to start a return

• Email info.sleepyllow@gmail.com with your order details and what you would like to do.
• Or call +44 7442 776790 during normal business hours.
• Or use the contact form on our home page and mention "return" or "refund" in the subject line.

We reply to every request. If you do not hear back within a few working days, please resend — messages can occasionally be filtered.