Your data

1. What you can ask for

• A copy of the personal data we hold about you.
• Correction of anything inaccurate.
• Deletion of your data, where we do not have to keep it.
• A restriction on how we use it, or an objection to a particular use.
• Your data in a portable format.
• Withdrawal of consent for analytics or marketing — you can also do this instantly with the Cookie settings link in the footer.

2. How to make a request

Email us with the words "Data request" in the subject. Tell us which request you are making and the email address you used with us, so we can find your records. If you prefer, send the same information through the contact form on our home page.

We handle requests by hand — there is no automatic deletion button on this site, and we will not pretend otherwise.

3. How we protect you while we do it

We may ask you to confirm you are the person the data belongs to — for example by replying from the same email address, or by answering something only the account holder would know. We never ask for a password, a full card number or a copy of an ID document by email.

We will not confirm or disclose information about an order to someone who has not shown they are entitled to it.

4. How long it takes

We aim to respond within one month of receiving your request, as required by applicable data protection law. If a request is complex or we receive several from you, we may extend that period and will tell you why.

There is normally no charge. If a request is clearly unfounded or excessive — for example repeated identical requests — we may refuse it or explain any reasonable fee before proceeding.

5. What we may have to keep

Some records cannot be deleted on request: order, payment and invoice records must be kept for the period required by tax and accounting law, and we may need to keep information to establish, exercise or defend a legal claim, or to handle an open complaint or return.

Where we must keep something, we will tell you what it is, why it is kept, and limit its use to that purpose. Payment card data is held by the payment provider, not by us, so a card-data request should be directed to them.

6. Marketing preferences

If you opted in to occasional offers, you can withdraw at any time by replying to any message from us, by using the Cookie settings link in the footer, or by sending a data request. Withdrawing stops future marketing; it does not affect orders you have already placed.